Housing Case Manager - RRH - Tenant Resource Center



Housing Case Manager - Rapid Re-Housing

Position:     Housing Case Manager – Rapid Re-Housing

Hours:         Full time, limited evenings/weekend work required

Benefits:     18 paid personal/vacation days annually plus paid holidays

                    Health, Vision and Dental Insurance

Salary:         $35,360/year

Reporting:   Housing case managers report directly to the Homeless Services Program Director

 

Description:

Housing case managers provide services and financial assistance to program participants within our Rapid Re-Housing Program. Rapid Re-Housing is a housing-first program aimed to help people experiencing homelessness find their own housing. This program offers both case management services and a short-term rent subsidy to single adults or adult family units. Rapid Re-Housing is a relatively new program model which is quickly becoming one of the nation’s primary solutions for ending homelessness.

Job Duties:                           

  • Provide housing case management focused on securing housing stability with program participants who are either experiencing homelessness or housing instability
  • Employ a housing-first strategy and philosophy when working with participants
  • Connect with landlords in the community in order to assist participants in finding their own housing
  • Create individualized housing plans and set goals with participants; have flexibility around participant needs and update plans as appropriate
  • Connect participants with other agencies that can provide non-housing-related services as needed
  • Maintain case notes of participant meetings and record all services provided to participants in the homeless management information system (HMIS)
  • Remain up to date on HMIS trainings
  • Understand and ensure compliance with detailed program regulations regarding services provided and documentation collected
  • Attend regular supervision, case management meetings, and relevant trainings
  • Receive training on other homeless services case management programs within Tenant Resource Center as assigned and maintain competency in those programs; provide services to participants from other programs as needed and fill in for other case managers when they are out of the office
  • Receive housing counseling training and update training as needed (at a minimum of once per year) in order to provide well-informed housing services to program participants

Rapid Re-Housing Program Specific Responsibilities:

  • Provide housing case management (for up to 24 months) focused on moving program participants from homelessness into housing with private landlords
  • Manage a caseload of approximately 10-15 adults who are either experiencing homelessness or have recently exited homelessness
  • Meet participants where they are; meetings with participants who are experiencing homelessness may happen in our office, outside, at other organizations/offices, or in other spaces as needed; meetings with participants who are housed will occur most frequently in their own home
  • Attempt to meet with participants at least weekly during the time period in which they are looking for housing or are transitioning into new housing; attempt to meet with clients at least monthly after they have transitioned into new housing
  • Design individualized short-term rent subsidies to fit each participant’s financial needs
  • Use your own vehicle or a vehicle provided by Tenant Resource Center in order to transport participants to housing-related appointments

Requirements and Qualifications:

  • BSW, related degree, or 1 year of homeless services/case management experience required; applicants with MSW or related degree preferred
    • Applicants who do not hold educational or experimental requirements but believe they hold necessary skills from other means are encouraged to apply
  • Spanish language speakers strongly encouraged to apply
  • Ability to hold compassion and empathy for all people
  • Desire to provide client-centered care to all program participants
  • Understanding of harm-reduction practices, motivational interviewing skills, and trauma-informed care
  • Ability to manage affect and maintain professional boundaries
  • Ability to remain calm when responding to potentially life-threatening crises
  • Organizational and time management skills
  • Strong communication skills; especially skilled at taking complicated information and making it more accessible
  • Previous experience working within databases and ability to quickly adapt to new computer program reporting tools

Resumes and cover letters may be mailed or hand-delivered to our Williamson Street address, faxed to 608-229-1317, or e-mailed to office@tenantresourcecenter.org by noon on Friday, March 1st, 2019. Please mark your submission “Housing Case Manager - Rapid Re-Housing.”

Hiring Timeline:

Friday, March 1st ................................................................. Resume and cover letter due at Noon
March 11th - 15th ................................................................ First interviews
March 18th - 22nd ............................................................... Second interviews
Monday, April 1st ................................................................. Job begins

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