1202 Williamson Street, Suite 102, Madison, WI 53703 | Rental Rights (608) 257-0006 | Administration (608) 257-0143 | Fax (608) 286-0804

Repairs

Also available as a PDF or en español for easy printing.

Landlord Repair Responsibilities

• Before entering into a rental agreement or accepting earnest money, tell the tenant in writing about any uncorrected building code violations, lack of hot or cold running water, lack of safe electrical system, lack of sewage disposal, heating systems unable to reach 67°F in all living areas in all seasons and all other likely health or safety hazards.

• Before the rental agreement is signed, put any promises to repair in writing, with specific deadlines for each repair.
• Keep heating, plumbing, electrical system, and building structure in good condition.
• Keep common areas such as hallways, storage areas, laundry rooms, parking lots, and yards clean and in good condition.
• Maintain all supplied equipment, including all appliances.
• Comply with all local housing codes. If the building is occupied by one or more tenants, improper use or damage by one tenant does not relieve the landlord of the duty to maintain the premises for the other
tenants in the building.


Tenant Repair Responsibilities

• Perform minor maintenance such as changing light bulbs.
• Keep plumbing, electrical wiring, machinery and equipment furnished with the premises in reasonable working order if the repair can be made at a cost which is minor in relation to the rent.
• Keep the apartment in safe, sanitary condition.
• Comply with all local housing codes.
• Keep thermostat set at a minimum of 55°F to prevent freezing of pipes and other equipment.
• Repair, or pay the landlord to repair, all damages caused by the tenant or their guests.
• Keep working battery in smoke detectors.

Before You Sign Your Lease

There are several things tenants can do before signing a lease to minimize the chances of future repair problems.

• Call Consumer Protection at (608) 224-4953 or (800) 422-7128 to check if there have been any complaints filed against your prospective landlord.
• Call the local building inspector to check if there are any outstanding building code violations or citations at the property you are considering.
• Inspect the rental unit you are considering, taking notice of repairs and improvements that need to be made.
• Negotiate with your prospective landlord about which repairs or improvements will be made, and which will be written into the lease.


Moving In

Document all repair problems carefully:

Fill in your check-in form. Tenants have at least 7 days from when they move into an apartment to give the completed check-in form to the landlord. Tenants should keep a copy of the completed check-in form for themselves. If you didn’t get a check-in form, make your own or get one from the Tenant Resource Center and send a copy to the landlord. Completing the form will document the state of the rental unit when you moved in, and what damages you should not be charged for.

Request repairs. A check-in form is not a request for repairs; it simply documents the condition of the apartment. If you want the landlord to fix certain problems, follow the suggestions in the next section for getting repairs done.

Getting Repairs Done

• Make a list. Before contacting the landlord, make a list of the repair problems that need to be fixed.

• Call the landlord. Tell the landlord about the needed repairs and request that they be made within a reasonable time limit. Be sure to contact the landlord as soon as there is a problem, since some repair problems will worsen if they go unaddressed. Keep a log of all calls, including the times and dates of calls, who you talked to and what you requested.

• Write a letter. If the landlord does not contact you or make repairs within a few days, write a letter and include a reasonable deadline for the completion of repairs. Keep a copy for yourself. Landlords often take letters more seriously than phone calls, so be sure to write one if your landlord has not responded to previous verbal repair requests.
• Send a follow-up letter. If your landlord fails to perform the requested repairs by the deadline, write a second letter. This letter should note the previous repair request and announce you will take further action (see below) if repairs are not made by a certain date. For some urgent problems, such as no heat or a broken lock on the main door, you might choose to contact building inspection immediately, and not go through the steps of writing letters if the landlord is not responding to phone calls. If you smell gas, call your utility company immediately!

• Call the building inspector. If the landlord still has not made the necessary repairs, call the Building Inspection Unit. Building Inspection can order the landlord to fix certain problems, such as lack of heat or hot water, pest infestation, missing screens or storm windows, mold, etc. Cosmetic repairs such as faded paint or stained carpeting will usually not be included. The building inspector will order the landlord to make the repairs within a specified amount of time and will return to see that the repairs are complete. Find your local building inspector in the government pages of the phone book. TRC has the building inspector phone numbers for most cities and towns in Wisconsin. You can call our toll-free line if outside of Dane County at 877-238-RENT. If you live in an area that has no building inspector and if there are major safety hazards in your apartment, such as faulty wiring or pest infestation, you can try calling a fire or health inspector.

• Apply for rent abatement (City of Madison only). If repairs ordered by the building inspector are not completed, tenants in the City of Madison may be eligible for rent abatement, or reduced rent. Do not simply withhold rent, or you will risk being evicted. You must first have a building inspector look at your apartment and order repairs. If the landlord fails to complete the ordered repairs by the specified deadline, you may apply for rent abatement. The building inspector should give you information about rent abatement if you are eligible. If you are not sure about your eligibility, call the building inspector at (608) 266-4551 and ask for the rent abatement clerk.
• File for rent abatement (outside of City of Madison). Unlike the City of Madison, the State of Wisconsin does not have a formal rent abatement process. Rent abatement is allowed under Wisconsin law, but the process is unclear. If the building inspector orders repairs and the landlord does not
complete them by the deadline or if your area is not served by a building inspector, you could deduct a portion of your rent consistent with the severity of the repair problem. To decide how much to deduct, you could use the City of Madison rent abatement percentages as a guide. These are available online at City of Madison Building Inspection or from the Tenant Resource Center.


The City of Milwaukee has specific procedures which tenants must follow to withhold rent. For more information, tenants in the City of Milwaukee
can call the Department of Neighborhood Services at (414) 286-3441 or visit the website.

• Withhold rent. Rent withholding, or temporarily not paying your rent to pressure a landlord into making repairs, is extremely risky. When a tenant withholds rent, a landlord may take the tenant to eviction court for nonpayment of rent. If that happens, the tenant must try to prove to the court that withholding was justified. Because tenant-landlord laws do not authorize a tenant to do this, it is never certain that the court will decide in the tenant’s favor; instead, the tenant may be evicted. After you have exhausted all other possibilities, here are some ways to improve your chances of successfully withholding rent:

• Request the repairs several times in writing before withholding rent. Give your landlord a reasonable amount of time to make the repairs.
• Put withheld rent into an escrow account, or savings account. Do not spend it. You might have to prove to a judge that you were withholding rent for the specific purpose of enforcing your rights, and that the money is available if the repairs are completed.

• Include a note to your landlord with your partial rent payment, explaining why you are withholding rent. Mention that you have the money in an escrow account and that you will pay in full when your landlord has made the necessary repairs. Keep a copy for yourself.
• After your landlord makes the repairs, release the withheld rent.
• Move out because of constructive eviction (outside City of Madison). Constructive eviction is what happens when repairs are needed so badly that the rental unit becomes uninhabitable. This happens in only the most extreme repair situations, and involves risk on the part of the tenant. If a tenant can successfully claim constructive eviction, the tenant is no longer responsible under the rental agreement and may move out. If a tenant tries to claim constructive eviction but is not successful, the tenant may be liable for rent to the end of the rental agreement plus any legal fees. To improve your chances of successfully claiming constructive eviction, have the repair problems, your requests to the landlord and the overall condition of the rental unit well documented. Send your landlord notice in writing that you are leaving because the rental unit has become uninhabitable. Keep track of all the expenses you must pay because you had to leave (motels, eating out, etc). Even if a court eventually decides that you were not constructively evicted, the landlord still has a duty to try to find a new tenant for your old rental unit (just like if you had broken your lease).

• Call Consumer Protection. Consumer Protection laws require landlords to follow through on repair promises. If your landlord made a written or verbal promise to make a repair but has not followed through, you may file a complaint with Consumer Protection by calling (608) 224-4953 or (800) 422-7128. If the landlord never made the promise in writing, then you should send the agency copies of your letters to the landlord referring to the landlord’s verbal promise. Your letters may be good evidence, especially if the landlord never wrote back to deny the promise was made.


Landlord Entry

Landlords are required to give 24 hours notice before entering rental property in Madison and Fitchburg, and 12 hours notice in the rest of the state. You can agree to let your landlord enter sooner than that to make the repairs more quickly. This is a one-time exception and the landlord still needs to give proper notice the next time. In many cases, tenants may have signed a NONSTANDARD RENTAL PROVISION that modifies state law regarding landlord entry. Check your lease for any such clauses. In the City of Madison these are illegal; outside of Madison they are not.

Useful Phone Numbers

Emergency Utility Numbers

Madison Gas & Electric

(608) 252-7111 or (800) 245-1123


WE Energy

(800) 261-LEAK


Alliant Energy (Wisconsin Power & Light Co.)

(800) 862-6263 (gas & water)
(800) 862-6261 (electricity & power outage)


Wisconsin Public Service Corp.

(800) 450-7280 (gas)
(800) 450-7240 (electricity)


Xcel Energy

(800) 895-1999 (electricity)
(800) 895-2999 (gas)

Building Inspection

If your municipality’s building inspector is not listed here, check your phone book or call our toll-free line if outside of Dane County at 877-238-RENT. TRC has the building inspector phone numbers for most cities and towns in Wisconsin.

In Dane County: Other major Cities in Wisconsin:
City of Madison (608) 266-4551 Milwaukee (414) 286-3441
Town of Madison (608) 210-7261 Green Bay

(920) 448-3300
Fitchburg (608) 270-4240

Kenosha

 (262) 653-4263
City of Middleton (608) 827-1070 Racine (262) 636-9464
Town of Middleton (608) 833-4346 Waukesha (262) 524-3530
Cottage Grove (608) 837-3371

Oshkosh

 (920) 236-5137
De Forest (608) 846-6751 West Allis (414) 302-8400
Mazonmanie (608) 767-2272 Janesville (608) 755-3060
McFarland (608) 838-3154 Eau Claire (715) 839-4947
Mt. Horeb (608) 437-7884 Appleton (920) 832-6411
Monona (608) 222-2525 La Crosse (608) 789-7530

Oregon, Town

Oregon, Village

(608) 835-2982

(608) 835-3118

Sheboygan

(920) 459-3481 (North)

(920) 459-3480 (South)

Stoughton (608) 873-7626 Wauwatosa (414) 479-8957
Sun Prairie (608) 825-1184 Fond du Lac (920) 322-3575
Verona (608) 845-6695 Wausau (715) 261-6780
Waunakee (608) 849-5613 Beloit (608) 364-6650
Westport (608) 845-4375 Superior (715) 395-7288


Note: The state building inspection unit at (608) 266-3151 may be able to help tenants in areas not served by municipal inspectors. They have limited enforcement ability and will charge for inspections. If you live in an area without a building inspector, you can also try calling a health or fire inspector.

Other Statewide Resources

Consumer Protection

(608) 224-4953
(800) 422-7128

Asbestos & Lead Section, Department of Health & Family Services

(608) 261-6876


Wisconsin Radon Information Centers

(888) 569-7236

Bat Conservation Corps of Wisconsin

(608) 837-BATS (2287)

Vocabulary

Earnest money: Any money an applicant gives a landlord before the application is accepted or denied

Rent abatement: To permanently deduct money from rent due to a reduction in value of the apartment

Rent withholding: To temporarily keep all or part of the rent until repairs are made. Rent eventually gets paid in full to the landlord

Escrow Account: A bank account for money that is being withheld by a tenant until the landlord makes certain repairs

Constructive Eviction: When a tenant is forced out of a rental unit because it has become uninhabitable