Housing Case Manager - Rapid Re-Housing (RRH)

Housing Case Manager - Rapid Re-Housing (RRH)

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About Us:

Tenant Resource Center is a private non-profit organization that has provided housing counseling and education throughout the state of Wisconsin for 40 years. Additionally, we provide eviction prevention and housing services throughout Dane County. We served over 6000 households and provided over $320,000.00 in financial assistance to our community members in 2019.

Position:     Housing Case Manager - Rapid Re-Housing (RRH)


The Tenant Resource Center (TRC) actively advocates for housing justice throughout ALL communities. We primarily do this through our Housing First modeled prevention work - housing counseling, tenant-landlord eduction, housing law seminars, eviction prevention financial assistance, mediation, health and housing programs and data mapping of displacement. Our entire team operates from the perspective that every one of us has an important role to place in anti-racism and anti-oppression within this work. It is a function of our work to create housing security through action and advocacy. TRC case managers are out in the community every day and are entrusted to provide culturally inclusive, trauma-informed services at all times with every single community member that they interact with. TRC RRH prioritizes youth (18-24 years old) and transgender community members but provides RRH services to any qualified single adult in Dane County.

Salary and Benefits: $36,400.00 salaried-exempt - 36 hour work week - flex time and 28 days PTO annually (including holidays) - Health, Dental, and Vision insurance (no cost to employee including family policy) - Stipend for Continuing Eduction

Essential Duties and Responsibilities:

  • Housing stabilization case management and financial assistance with individuals referred from our community Housing Priority List (HPL)
    • Create individualized housing plans and set goals with participants
    • Short-term assistance to procure housing with people who are enrolled in the program
  • Connect with landlords in the community to secure housing with program participants
  • Attend regular supervision, case management meetings, and relevant trainings
  • Maintain case notes of participant meetings and record participant services in the homeless management information system
  • Ensure program compliance with client documentation/reporting standards with agency policy/procedures
  • Other program-specific duties as required.


  • Must be willing to engage in personal and professional work around cultural competency and knowledge of racial justice values
  • Ability to learn the following: best practice techniques of case management, landlord/tenant law, low-income and subsidized housing programs, eviction prevention programs, trauma-informed care, issues of mental health and substance abuse, poverty issues, and knowledge of resources available to low-income households
  • Must have excellent record-keeping and organizational skills and demonstrate effective oral and written communication skills
  • Basic computer skills, including use of Microsoft Word, Excel, Google docs/sheets and client database
  • Ability to deal with sensitive issues in a confidential, professional, ethical, and caring manner
  • Maintain the capacity to set boundaries and accept the limits of what can be accomplished during a specific period of time.

Preferred Experience:

  • Spanish language speakers strongly encouraged to apply
  • Two years of experience in any of the following areas: case management, working with people who live with low-incomes, assisting those at risk of homelessness, making referrals to appropriate community resources, and advocacy
  • Applicants with BSW, MSW, or related degree preferred
  • This position requires travel throughout the community - a driver's license and reliable transportation is preferred

To Apply:

Complete the application form below OR submit your resume and cover letter to [email protected] OR mail to 1202 Williamson St, Madison, WI 53703 OR fax to 608-229-1317 by 5:00pm, Wednesday, January 29, 2020


Applicants who do not hold educational or experiential requirements but believe they hold necessary skills from other means are strongly encouraged to apply.

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