Program Lead - Coordinated Entry Prevention Specialist

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About Us: The Tenant Resource Center is a dynamic, nonprofit, membership organization that has served Wisconsin since 1980. We are dedicated to promoting positive relations between tenants and landlords as a means to educate and ensure stable housing. We operate the Dane County Eviction Diversion and Defense Partnership with Legal Action of Wisconsin, UW’s Neighborhood Law Clinic, Community Justice Inc., and other community organizations. TRC’s services include housing counseling (80,000+ calls this year), mediation, rental assistance ($20+ million of assistance provided throughout the pandemic), outreach/education, and housing law seminars throughout the state of Wisconsin.

Position Title:  Program Lead - Coordinated Entry Prevention Specialist
Position Type:

- Full-Time - $41,600/year, or $43,468/year if bilingual (Spanish) - Limited evenings/weekend work required

- In-office/In-community work; remote work is not an option

Position Benefits:

TRC Pays 100% of the monthly premiums for individual and family health, dental, and vision plans. TRC also pays the monthly premium for a long-term disability plan and offers additional benefits such as short-term disability and a flexible spending account.

At TRC, we believe all individuals should be paid fair wages and have access to affordable healthcare. Our compensation and benefits packages reflect our values.

Position Overview:

Program Lead - Coordinated Entry Prevention Specialist serves as the main point of contact for the Dane County Coordinated Entry (CE) Prevention services by helping tenants and landlords navigate the various application processes for financial assistance and handle intakes for the CE system. Additionally, CE Prevention Specialists assist tenants with short-term housing case management where allowed by the funding source or program area.

Job Duties:

Coordinated Entry Responsibilities:                           

  • Complete screening assessments with people who are requesting eviction prevention assistance throughout Dane County; evaluate whether applicants are eligible for Tenant Resource Center assistance, and refer people who are ineligible to other agencies for assistance
  • Manage and maintain the coordinated entry eviction prevention screening tool which is used throughout the Dane County Homeless Services Consortium
  • Collaborate with other agencies within the Homeless Services Consortium to maximize effectiveness of the eviction prevention screening tool
  • Train other staff on coordinated entry screenings
  • Provide information and referrals about rental rights and responsibilities to tenants and landlords including details about navigating the eviction process

Emergency Rental Assistance Responsibilities:

  • Assist tenants and landlords in completing applications for rental assistance
  • Provide referrals or other community resources as necessary to assist tenants with protecting their rental rights
  • Provide housing counseling, rental rights information, and other forms of resource navigation on rental rights and responsibilities centering around tenant-landlord law in the State of Wisconsin
  • Navigate the court process with tenants in connection with the Tenant Resource Center’s Housing Counseling, Mediation, and other programs
  • Provide logistical support for program needs, including documentation, payment processing, or other duties as assigned

Direct Community-Based Outreach and Short-Term Case Management Responsibilities:

  • Direct Community-Based Outreach:
    • Work with tenants and landlords (either over the phone, via email, or out in the community) to assist with financial assistance applications, resource navigation, and other community services to protect rental rights and provide information about rental responsibilities
    • Inform tenants and landlords about rental assistance programs, case management resources, or other resources that assist with housing stability as needed
  • Short-Term Case Management (where funding restrictions allow):
    • Provide housing case management focused on securing housing stability with program participants who are either experiencing homelessness or housing instability
    • Employ a housing-first strategy and philosophy when working with participants
    • Connect with landlords in the community in order to assist participants in finding their own housing
    • Create individualized housing plans and set goals with participants; have flexibility around participant needs and update plans as appropriate
    • Connect participants with other agencies that can provide non-housing-related services as needed
    • Maintain case notes and client files of participant meetings and record all services provided to participants in the designated database system(s)
    • Understand and ensure compliance with detailed program regulations regarding services provided and documentation collected
    • Attend regular supervision, case management meetings, and relevant trainings
    • Receive training on other homeless services case management programs within Tenant Resource Center as assigned and maintain competency in those programs; provide services to participants from other programs as needed and fill in for other case managers when they are out of the office
    • Receive housing counseling training and update training as needed (at a minimum of once per quarter) in order to provide well-informed housing services to program participants
    • Provide short-term housing case management (up to 3 months) focused on stabilizing participants who are at risk of losing their current housing through eviction; manage a caseload comprised of individuals or families

Required Skills and Qualifications:

  • BSW, related degree, or 1 year of homeless services/case management experience
  • Understanding of harm-reduction practices and trauma-informed care
  • Ability to manage affect and maintain professional boundaries
  • Ability to remain calm when responding to potentially life-threatening crises
  • Previous experience working within databases and ability to quickly adapt to new computer program reporting tools
  • Strong organizational and time management skills
  • Strong attention to detail and demonstrated ability to manage complicated work functions
  • Excellent verbal and written communication skills with various populations (including but not limited to, tenants, landlords, service providers, elected officials, contract managers, judges, attorneys and court commissioners); especially skilled at taking complicated information and making it more accessible
  • Alignment with Tenant Resource Center core values and mission, including principles of Housing First, Trauma-Informed Care, and Housing as a Human Right
  • Ability to hold compassion and empathy for all people and desire to provide client-centered care to program participants; requires a high degree of cultural competency
  • Previous experience working with database systems, cloud based systems, and other computer systems, including HMIS, Microsoft Office, and Google Suite
  • Ability to travel within Dane County - own transportation is required

Preferred Qualifications:

  • Bi or multilingual, or bicultural skills
  • MSW or related degree
  • 1+ years' experience working within HMIS/Clarity
  • 1+ years' experience utilizing motivational interviewing
  • Lived experiences of housing insecurity or court-involved processes, particularly eviction, mediation, or the criminal justice system

Applicants who do not hold educational or experiential requirements but believe they hold necessary skills from other means are encouraged to apply

COVID-19 Vaccination Requirement:

TRC employees are required to be fully vaccinated for COVID-19. Under current CDC guidelines, an individual is considered fully vaccinated for COVID-19 two weeks after receiving the single-dose vaccine or two weeks after the second dose in a two-dose vaccination. Medical or religious accommodations will be considered consistent with legal requirements.

TRC is an Equal Employment Opportunity/Affirmative Action Employer.

Additional Information:

Must have access to reliable transportation - local travel required on a regular basis


To apply:


Please complete the application form below. If you have trouble accessing this link or need to submit materials in alternative formats, please don't hesitate to contact us at [email protected]