Housing Case Manager - Tenant Resource Center

Housing Case Manager

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Position:        Housing Case Manager

Hours:          Full time, limited evenings/weekend work required

Benefits:        18 paid personal/vacation days annually plus paid holidays

                   Health, Vision and Dental Insurance

Salary:         $35,360/year


Reporting:   Housing Case Managers report directly to the Homeless Services Program Director



Housing Case Managers provide case management services in connection with one of three different programs:


Eviction Prevention

Eviction Prevention case managers provide services and financial assistance to program participants within our Eviction Prevention Program. Eviction Prevention is a short-term program that works with people in Dane County who are at risk of being evicted from their home. People working within this program provide housing stabilization case management and financial assistance to people who are being evicted, as well as short-term assistance with finding housing for people who have been evicted from their home. This program also encompasses the Coordinated Entry Eviction Prevention Program which screens applicants in need of financial assistance throughout Dane County.


Rapid Re-Housing

Rapid Re-Housing case managers provide services and financial assistance to program participants within our Rapid Re-Housing Program. Rapid Re-Housing is a housing-first program aimed to help people experiencing homelessness find their own housing. This program offers both case management services and a short-term rent subsidy to single adults or adult family units. Rapid Re-Housing is a relatively new program model which is quickly becoming one of the nation’s primary solutions for ending homelessness.



UW-Medicine case managers provide services and financial assistance to program participants within our UW-Medicine Program. UW-Medicine is a program designed to provide housing case management to individuals facing a wide range of housing instability. This program works with patients who receive specific healthcare services from the UW Department of Medicine and who require stable housing in order to successfully manage their healthcare needs. Program participants are referred directly to this program from the UW Department of Medicine.


Job Duties:                           

  • Provide housing case management focused on securing housing stability with program participants who are either experiencing homelessness or housing instability
  • Employ a housing-first strategy and philosophy when working with participants
  • Connect with landlords in the community in order to assist participants in finding their own housing
  • Create individualized housing plans and set goals with participants; have flexibility around participant needs and update plans as appropriate
  • Connect participants with other agencies that can provide non-housing-related services as needed
  • Maintain case notes of participant meetings and record all services provided to participants in the homeless management information system (HMIS)
  • Remain up to date on HMIS trainings
  • Understand and ensure compliance with detailed program regulations regarding services provided and documentation collected
  • Attend regular supervision, case management meetings, and relevant trainings
  • Receive training on other homeless services case management programs within Tenant Resource Center as assigned and maintain competency in those programs; provide services to participants from other programs as needed and fill in for other case managers when they are out of the office
  • Receive housing counseling training and update training as needed (at a minimum of once per year) in order to provide well-informed housing services to program participants
  • Other program-specific duties as required


Requirements and Qualifications:

  • BSW, related degree, or 1 year of homeless services/case management experience required; applicants with MSW or related degree preferred
  • Applicants who do not hold educational or experiential requirements but believe they hold necessary skills from other means are encouraged to apply
  • Spanish language speakers strongly encouraged to apply
  • Ability to hold compassion and empathy for all people
  • Desire to provide client-centered care to all program participants
  • Understanding of harm-reduction practices, motivational interviewing skills, and trauma-informed care
  • Ability to manage affect and maintain professional boundaries
  • Ability to remain calm when responding to potentially life-threatening crises
  • Organizational and time management skills
  • Strong communication skills; especially skilled at taking complicated information and making it more accessible
  • Previous experience working within databases and ability to quickly adapt to new computer program reporting tools


Additional Information:

While a social work or related degree is preferred, a college degree is not necessary. Applicants who do not hold educational requirements, but believe they hold necessary skills from other means are encouraged to apply. Well-qualified candidates will have experience working with homeless services, housing services, or case management. Spanish and Hmoob language speakers are strongly encouraged to apply. Personal transportation is helpful but not required. Annual salary for this position is $35,360; paid personal, vacation, holidays, health, vision, and dental insurance benefits also included.

Tenant Resource Center is committed to promoting diversity and equity in all that we do, which includes our hiring process. As such, we give preference to and encourage the applications of people of color, veterans, and those with lived experience with the issues we deal with every day.


To apply:


Please complete the application form below. If you have trouble accessing this link or need to submit materials in alternative formats, please don't hesitate to contact us at [email protected]

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