Housing Program Manager

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The Tenant Resource Center (TRC) is a nonprofit organization committed to housing justice for all. We help tenants, landlords, and service providers to keep people housed because housing is critical to everyone’s health and well-being. 

We are looking for a Housing Program Manager who wants to use their experience, knowledge, and passion to help make a difference and be a part of this important work. At TRC, you’ll be joining a diverse team of talented, dedicated advocates for housing justice. Our services are all centered on eviction prevention and stable housing, including housing counseling, housing case management, mediation services, eviction diversion, rental assistance, outreach and education, and housing law seminars. TRC also created and manages an eviction defense program in partnership with local housing attorneys. We offer opportunities for professional growth and a fast-paced environment with complex challenges and a supportive team. 

Compensation and Benefits:

$65,000/year

TRC pays 100% of the monthly premiums for individual and family health, dental, and vision plans. TRC also pays the monthly premium for a long-term disability plan, and offers additional benefits such as a 401(k) plan, short-term disability, and a flexible spending account. TRC offers 18 days a year of paid personal time off (PTO) as well as 11 paid holidays. At TRC, we believe all individuals should be paid fair wages and have access to affordable healthcare. Our compensation and benefits packages reflect our values.

Position Description:

The Program Manager - Housing will be responsible for researching, planning, developing, and implementing all aspects of the housing services which they are assigned to oversee. This includes providing direct supervision and training of the staff on the Eviction Diversion & Defense Partnership and Health & Housing Case Management teams. They also work with the Program Director and the leadership team to recruit and retain staff; develop and implement policies and procedures for the organization; as well as quality control, data collection, and reporting as it relates to housing. 

Position Type: Full-Time (36 hours), with some weekends, evening, and holidays required; Exempt

Full-time at TRC is 36 hours. While we strive to create a structure and maintain staffing so that everyone at TRC can maintain balance and work around 36 hours, this not always possible for members of the leadership team. There are times when the work requires the leadership at TRC to work more than 36-40 hours, sometimes for extended periods of time.

Position Reporting: Reports to Program Director

Location: In-Office and Community Locations; Remote Eligible

Roles and Responsibilities:

As the Program Manager - Housing, you will: 

  • Oversee TRC’s housing programs, which includes the Eviction Diversion & Defense Partnership and Health & Housing Case Management teams.  
  • Manage data collection and reporting for housing related programs and services they oversee, as well as assist in grant writing.
  • Manage, mentor, coach, and support direct reports. This includes recruitment, training, supervision, termination, and performance evaluations. 
  • Provide oversight to ensure all court-involved tenants in Dane County have access to housing services, legal representation, and/or knowledge of their rights and responsibilities. 
  • Serve as a liaison to provide clarity and client-centered communication. 
  • Develop and maintain up to date knowledge of and connections to community resources to support continuing housing stability of clients in such areas as public benefits, employment, basic needs, mental health, and childcare.
  • Provide case management consultation to TRC staff and partners.  
  • Provide limited direct service to clients where critical needs exist, such as processing paperwork, establishing contact through home visits, or other such needs. These contacts will be limited to situations where all other avenues have been exhausted and there is an impending deadline.
  • Gather data about the complexity and depth of supports and interventions needed to preserve and maintain housing stability. This data will be used to inform and pilot an anti-racist, trauma-informed screening process to assess pre-existing barriers to maintaining stable housing.
  • Be responsible for creating templates and tools for common situations, including housing plans, steps for vacating housing, and how to remain current with other obligations and agreements.
  • Serve as a consultant to TRC staff from a social work perspective to support staff in navigating inherently racist and oppressive funding requirements and mitigate moral injury where possible.
  • Develop and maintain systems for recordkeeping of social work interventions and case notes.
  • Participate in training, supervision, and required meetings.
  • Provide crisis intervention in collaboration with TRC staff.
  • Other duties as assigned which may vary based on grant requirements and staffing changes.

Qualifications:

You don’t need to have all the preferred qualifications listed below to add value to our team and the work. Our clients have diverse experiences and backgrounds, and so do our employees. Diversity is a strength. If you care about housing justice and meet the minimum qualifications, we encourage you to apply! If a qualification below does not say it is preferred, that means it is required.

  • LCSW (Wisconsin license).
  • Supervisory and management experience. 
  • At least 3 years’ experience providing clinical or case management services.
  • Comfort with speaking in front of people.
  • Skilled time management and tracking of multiple deadlines.
  • Knowledge of or experience working with the following populations:
    • Individuals who lack legal immigration documentation;
    • Individuals with cognitive disabilities and effects of trauma on cognitive function;
    • Individuals with mental health challenges or mental illness.
  • History of positive working relationships with people of diverse racial/ethnic, socio-economic and educational backgrounds.
  • Excellent organizational skills and ability to work independently.
  • Creative problem-solving skills, including ability to respond calmly to crisis situations.
  • Ability to create, track, and meet deadlines. 
  • Analytical thinker with strong attention to detail and demonstrated ability to manage complicated work functions.
  • Excellent verbal and written communication skills with various populations (such as: tenants, landlords, service providers, elected officials, contract managers, judges, attorneys, and court commissioners).
  • Proficient skills working with database systems, cloud-based systems, and other computer systems, including HMIS, Microsoft Office, and Google Suite.
  • Driver’s license and reliable access to a vehicle with your own personal insurance when needed to travel to community locations. 
  • Bilingual (Spanish), preferred.
  • Lived experiences of housing insecurity or court involved processes, particularly eviction, mediation, or the criminal justice system, preferred.

Essential Skills Required for All TRC Positions:

  • Comfortable working in a fast-paced, dynamic environment.
  • Alignment with Tenant Resource Center core values and mission, including principles of Housing First, Trauma-Informed Care, and Housing as a Human Right.
  • Ability to hold compassion and empathy for all people and desire to provide client-centered care to program participants; requires a high degree of cultural competency.

Physical Requirements:

With or without a reasonable accommodation, the Program Manager – Housing must be able to: 

  • Work sitting and/or standing for long periods of time in the office and at other locations in the community
  • Work in a busy office environment with exposure to loud noises, fluorescent lighting, potential ink fumes, contact with synthetic materials, and air conditioning
  • Use a computer for the entire workday
  • Carry up to 20 pounds, including a laptop, outreach materials, and other item

COVID-19 Vaccination Requirement:

TRC employees are required to be fully vaccinated for COVID-19. Under current CDC guidelines, an individual is considered fully vaccinated for COVID-19 two weeks after receiving the single-dose vaccine or two weeks after the second dose in a two-dose vaccination. Medical or religious accommodations will be considered consistent with legal requirements.

To Apply:

Click here to apply. If you have trouble accessing this link or need to submit materials in alternative formats, please don't hesitate to contact us at [email protected] Incomplete applications will not be considered.

Questions?

Please contact us at [email protected].

We are committed to fostering and supporting an inclusive environment where all employees feel respected and welcome. TRC is an Equal Employment Opportunity/Affirmative Action Employer. TRC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation, and training.