Locations, Services, and Contact Information

Tenant Resource Center

1202 Williamson Street, Suite 101, Madison, WI 53703

Housing Counseling Walk-In Services

Monday - Friday
9am - 4pm

Housing Counseling Hotline

Dane County: 608-257-0006
Toll-Free: 877-238-RENT (7368) 

Eviction Prevention Services

By Appointment: (608) 257-0006 ext 7


Phone: 608-257-0006 ext 0
Fax: 608-229-1317

Our Programs

Housing Counseling

We provide free information and referrals on rental rights and responsibilities to tenants and landlords in Dane County. Services are available to those who call, email, or drop by our offices. We also provide sample letters, forms, and more information on most major topics. Services are available in English and Spanish.

This service was previously available statewide. Unfortunately, due to recent funding cuts, this service is only available for those living in the City of Madison and Dane County. Want to help us restore this service statewide? Visit our Take Action page for more information.

UW Madison

We offer services tailored for students at UW-Madison. We staff an office at the Student Activity Center (hours vary by semester) and give presentations around campus. Contact us if you are interested in a campus presentation.

Housing Law Seminars

We teach our biannual Housing Law Seminar series for landlords and service providers throughout Wisconsin. Registration fees are required for participation in our seminar series.

Eviction Prevention Clinic

We provide free information to tenants and landlords about rental rights/responsibilities, relevant housing laws, and basic information about the court process at Dane County eviction court. Services are available before the eviction hearing or mediation session. Please note: our housing counselors are not attorneys and cannot provide legal advice or represent anyone in court.

  • If tenants are evicted, we help provide services for housing search, make a plan so they don't end up in a homeless shelter, and help them understand what services might be available in Dane County.
  • If tenants enter into a payment plan at court, we can work with those tenants for up to three months to help make sure they have the resources necessary to meet that agreement.
  • Limited funds may be available for nonpayment of rent for those who have been homeless in the past 5 years, have a large family (5 or more) or who need an accessible unit.

Housing Mediation Services

We administer a program in which mediators facilitate negotiations between tenants and landlords during the Small Claims Court eviction hearing each week in order to prevent homelessness. Mediators may also be available for Dane County out-of-court mediation. Mediation services are only for Dane County residents (free service at Small Claims Court for evictions; fees for out-of-court mediations may apply).

Community Outreach and Education

We provide outreach and education through our local workshops and written materials. We give informative presentations around Wisconsin, are available for media interviews, and participate in community coalitions. Contact us if you are interested in working with us in any of these capacities. A fee is required for workshops, presentations, or day seminars outside of Dane County.

Homeless Services

We offer assistance finding housing, including limited case management, eviction prevention services, and rapid re-housing services. These services are only available through direct referral from the Dane County Coordinated Entry system.

Looking to connect with us about our programs or services? Please contact our Executive Director, Robin Sereno.

UW-Madison Campus Office

333 East Campus Mall (Student Activity Center), Room 3203

Campus Walk In Hours: Monday 10AM-3PM, Tuesday 10AM-1:30PM, Thursday 11AM-6PM

Phone: 608-257-0006 Email: [email protected]