Mediation Coordinator - Tenant Resource Center

Mediation Coordinator

Position:     Mediation Coordinator

Hours:         Full time, limited evenings/weekend work required

Benefits:     18 paid personal/vacation days annually plus paid holidays

                    100% Premium Coverage for Health, Vision and Dental Insurance

Salary:        $36,400/year


Reporting:   The Mediation Coordinator reports to the Operations Team


Job Duties:                           

  • Provide information and answer questions about housing rights and responsibilities to tenants, landlords, and service providers.
  • Facilitate and coordinate all steps of the in and out of court mediation process, including: preparation, disclosure, and participation.
  • Record statistical data and assist in contract reporting requirements.
  • Assist with the development and implementation of Tenant Resource Center's out-of-court, "upstream" housing mediation service.
  • Recruit, coordinate, and schedule a team of volunteer mediators.
  • Participate in housing and tenant service provision with nonprofits, government agencies, and other community partners.
  • Other duties as assigned which may vary based on grant requirements and staffing changes.


Requirements and Qualifications: 

  • Bi-lingual in Spanish or Hmoob preferred.
  • Legal, case management, or human service work experience preferred, but not required.
  • Understanding of the basic tenets of alternative dispute resolution.
  • Demonstrated ability to work with persons of diverse backgrounds and abilities in extreme personal crisis.
  • Creative problem-solving skills, including ability to respond patiently to crisis situations.
  • History of positive working relationships with people of diverse racial/ethnic, socioeconomic, and educational backgrounds.
  • Be trained or able to be trained as a housing counselor in local, state, and federal housing laws, consumer protection laws, and small claims court procedures.
  • Be trained or able to be trained as a mediator.
  • Good organizational skills and ability to work independently and with close attention to detail.
  • Excellent oral and written communication skills.
  • Good interpersonal skills.
  • Ability to remain a neutral third party in high-stress environments.
  • Ability to have a flexible schedule.


Additional Information

While a bachelor's degree is preferred, a college degree is not required for this position. Applicants who do not hold educational requirements but believe they hold necessary skills from other means are encouraged to apply. Well-qualified candidates will have experience working in housing services, legal services, and/or alternative dispute resolution. Individuals seeking part-time employment are also encouraged to apply. Personal transportation is helpful, but not required.

Tenant Resource Center is committed to promoting diversity and equity in all that we do, which includes our hiring process. As such, we give preference to and encourage the applications of people of color, veterans, and those with lived experience with the issues we deal with every day.


*Resumes and cover letters may be mailed or hand-delivered to our Williamson Street address or e-mailed to by 6pm on Friday, October 11th, 2019.  Please mark your submission “Mediation Coordinator.”




Do you like this page?
Help keep our services free for everyone! Can you donate a few dollars a month?

Tenant Resource Center