Office Administrative Associate

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The Tenant Resource Center (TRC) is a nonprofit organization committed to housing justice for all. We help tenants, landlords, and service providers to keep people housed because housing is critical to everyone’s health and well-being.

We are looking for an Office Administrative Associate who wants to use their experience, knowledge, and passion to help make a difference and be a part of this important work. At TRC, you’ll be joining a diverse team of talented, dedicated advocates for housing justice. Our services are all centered on eviction prevention and stable housing, including housing counseling, housing case management, mediation services, eviction diversion, rental assistance, outreach and education, and housing law seminars. TRC also created and manages an eviction defense program in partnership with local housing attorneys. We offer opportunities for professional growth and a fast-paced environment with complex challenges and a supportive team.

Compensation and Benefits:

$41,600/year ($43,467 if bilingual)

TRC pays 100% of the monthly premiums for individual and family health, dental, and vision plans. TRC also pays the monthly premium for a long-term disability plan, and offers additional benefits such as a 401(k) plan, short-term disability, and a flexible spending account. TRC offers 18 days a year of paid personal time off (PTO) as well as paid holidays. At TRC, we believe all individuals should be paid fair wages and have access to affordable healthcare. Our compensation and benefits packages reflect our values.

Position Description:

The Office Administrative Associate will be responsible for the organization and maintenance of office operations and procedures, while providing direct support to the Executive Leadership Team. This position plays a critical role in supporting TRC’s mission by ensuring we are operating efficiently, and staff are supported.

Position Type: Full-time (36 hours); Non-Exempt

Hours:  Some flexibility in scheduling available between 8:00-5:00, Monday - Friday

Location: TRC Office, 1202 Williamson Ste 101, Madison, WI 53703

Roles and Responsibilities:

As an Office Administrative Associate with TRC, you will manage and/or assist with:

  • Overall administrative activities for TRC, including:
    • Tracking and organizing supplies and maintaining the main office space so that it is organized and safe.
    • Coordinating scheduling and training of front desk staff and volunteers so that adequate coverage is provided for greeting visitors to our main office.
    • Providing a welcoming, trauma-informed, culturally competent environment.
    • Stay up to date on and monitor accessibility of our office and services for our staff and clients. This includes attending continuing education on accessibility services and products.
    • Organize staff engagement activities.
    • Occasional data entry, filing, sorting, and mail distribution.
  • Outreach events, including:
    • Scheduling staff participation at outreach events, and work with event organizers and staff to ensure our participation goes smoothly and we are prepared.
    • Assisting the Program Director and other staff to schedule, organize, prepare for, track, and evaluate outreach efforts.
    • Assisting the Associate Director to schedule, organize, prepare for, track, and evaluate seminars and trainings with service providers and other groups in the community.
    • Assisting with the organization, scheduling, and tracking of trainings for staff.
    • Assisting staff at the events when needed.
  •  Donations, including:
    • Posting donor contributions to the donor database.
    • Preparing thank you letters for monetary donations.
    • Maintaining and monitoring donor database for critical communications with constituents.
  • Develop and maintain comprehensive knowledge of TRC’s programs and services, and our partners.
  • Other duties as assigned which may vary based on grant requirements and staffing changes.


You don’t need to have all the preferred qualifications listed below to add value to our team and the work. Our clients have diverse experiences and backgrounds, and so do our employees. Diversity is a strength. If you care about housing justice and meet the minimum qualifications, we encourage you to apply!

  • Experience with or ability to learn about providing accessible resources and services.
  • Excellent organizational skills.
  • Strong attention to detail.
  • Strong interpersonal skills.
  • Ability to work collaboratively and proactively with a team, as well as work independently.
  • Excellent verbal and written communication skills with diverse populations.
  • Proficient in Microsoft Office and Google Suite.
  • Driver’s license and reliable access to a vehicle with your own personal insurance when needed to travel to community locations.
  • Prior office management experience, preferred.
  • Bi or multilingual, preferred.
  • Lived experiences of housing insecurity or court involved processes, particularly eviction, mediation, or the criminal justice system, preferred.

Essential Skills Required for All TRC Positions:

  • Comfortable working in a fast-paced, dynamic environment.
  • Alignment with Tenant Resource Center core values and mission, including principles of Housing First, Trauma-Informed Care, and Housing as a Human Right.
  • Ability to hold compassion and empathy for all people and desire to provide client-centered care to program participants; requires a high degree of cultural competency.

Physical Requirements:

With or without a reasonable accommodation, the Office Administrative Associate must be able to:

  • Work sitting and/or standing for long periods of time in the office and at other locations in the community
  • Work in an office environment with exposure to fluorescent lighting, potential ink fumes, continuous sounds, contact with synthetic materials, and air conditioning
  • Use a computer for the entire workday
  • Ability to carry up to 20 pounds, including a laptop, outreach materials, and other items

COVID-19 Vaccination Requirement:

TRC employees are required to be fully vaccinated for COVID-19. Under current CDC guidelines, an individual is considered fully vaccinated for COVID-19 two weeks after receiving the single-dose vaccine or two weeks after the second dose in a two-dose vaccination. Medical or religious accommodations will be considered consistent with legal requirements.

To Apply:

Click here to apply. If you have trouble accessing this link or need to submit materials in alternative formats, please don't hesitate to contact us at [email protected] Incomplete applications will not be considered.


Please contact us at [email protected].

We are committed to fostering and supporting an inclusive environment where all employees feel respected and welcome. TRC is an Equal Employment Opportunity/Affirmative Action Employer. TRC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation, and training.