Resource Navigation Associate - Bilingual (Spanish)

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The Tenant Resource Center (TRC) is a nonprofit organization committed to housing justice for all. We help tenants, landlords, and service providers to keep people housed because housing is critical to everyone’s health and well-being. 

We are looking for a Bilingual (Spanish) Resource Navigation Associate who wants to use their experience, knowledge, and passion to help make a difference and be a part of this important work. At TRC, you’ll be joining a diverse team of talented, dedicated advocates for housing justice. Our services are all centered on eviction prevention and stable housing, including housing counseling, housing case management, mediation services, eviction diversion, rental assistance, outreach and education, and housing law seminars. TRC also created and manages an eviction defense program in partnership with local housing attorneys. We offer opportunities for professional growth and a fast-paced environment with complex challenges and a supportive team. 

Compensation and Benefits:


TRC pays 100% of the monthly premiums for individual and family health, dental, and vision plans. TRC also pays the monthly premium for a long-term disability plan, and offers additional benefits such as a 401(k) plan, short-term disability, and a flexible spending account. TRC offers 18 days a year of paid personal time off (PTO) as well as 11 paid holidays. At TRC, we believe all individuals should be paid fair wages and have access to affordable healthcare. Our compensation and benefits packages reflect our values.

Position Description:

TRC’s Bilingual Resource Navigation Associate plays an important role in creating a welcoming and inclusive environment and navigating resources for community members. The Resource Navigation Associate will briefly meet with visitors to determine which TRC program will best assist them; connect visitors with other organizations that can assist them and provide information or support to contact those organizations; and/or help tenants attend their virtual eviction court hearing.

Position Type: Full-Time (36 hours), some weekends and evenings required; Non-Exempt

Position Reporting: Associate Director

Location: In-Office and Community Locations; Not remote eligible

Roles and Responsibilities:

As a Bilingual Housing Counseling Specialist, you will, in English and Spanish: 

• Welcome community members to TRC.
• Provide information and answer questions about rental rights and responsibilities to community
members, and refer them to other staff members for additional assistance.
• Provide referrals to other organizations that may be able to assist the individual, and help
individuals connect with those organizations.
• Maintain a comprehensive directory of services offered by community organizations, along with
their availability and contact information.
• Foster relationships with community organizations to which we refer individuals.
• Set up necessary technology for court-involved tenants to attend virtual eviction court hearings,
and answer questions if tenants are experiencing technical difficulties.
• Participate in regular trainings and meetings to stay informed on landlord tenant law, services
available to tenants, best practices in trauma informed care, and programmatic requirements.
• Develop and maintain comprehensive knowledge of TRC’s programs and services.
• Other duties as assigned which may vary based on grant requirements and staffing changes.


You don’t need to have all the preferred qualifications listed below to add value to our team and the work. Our clients have diverse experiences and backgrounds, and so do our employees. Diversity is a strength. If you care about housing justice and meet the minimum qualifications, we encourage you to apply! If a qualification below does not say it is preferred, that means it is required.

• Bilingual (Spanish).
• Excellent interpersonal skills.
• Demonstrated ability to treat individuals with dignity and respect.
• Experience with customer or client service.
• Excellent culture competency.
• Strong computer and technology skills.
• Excellent organizational skills.
• Ability to work independently and collaboratively on a team.
• Excellent verbal and written communication skills with diverse populations.
• Proficient in using Microsoft Office, Google Suite, and Zoom.
• Experience with a social service community organization, preferred.
• Lived experiences of housing insecurity or court involved processes, particularly eviction,
mediation, or the criminal justice system, preferred.

Essential Skills Required for All TRC Positions:

  • Comfortable working in a fast-paced, dynamic environment.
  • Alignment with Tenant Resource Center core values and mission, including principles of Housing First, Trauma-Informed Care, and Housing as a Human Right.
  • Ability to hold compassion and empathy for all people and desire to provide client-centered care to program participants; requires a high degree of cultural competency.

Physical Requirements:

With or without a reasonable accommodation, a Bilingual Housing Counseling Specialist must be able to: 

• Work sitting and/or standing for long periods of time primarily in the office.
• Work in an office environment with exposure to fluorescent lighting, potential ink fumes,
continuous sounds, contact with synthetic materials, and air conditioning.
• Use a computer for the entire workday.

COVID-19 Vaccination Requirement:

TRC employees are required to be fully vaccinated for COVID-19. Under current CDC guidelines, an individual is considered fully vaccinated for COVID-19 two weeks after receiving the single-dose vaccine or two weeks after the second dose in a two-dose vaccination. Medical or religious accommodations will be considered consistent with legal requirements.

To Apply:

Click here to apply. If you have trouble accessing this link or need to submit materials in alternative formats, please don't hesitate to contact us at [email protected]. Incomplete applications will not be considered.


Please contact us at [email protected].

We are committed to fostering and supporting an inclusive environment where all employees feel respected and welcome. TRC is an Equal Employment Opportunity/Affirmative Action Employer. TRC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, physical appearance, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation, and training.