UW Housing Case Manager-Bilingual Spanish - Tenant Resource Center

UW Housing Case Manager-Bilingual Spanish

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About Us: The Tenant Resource Center is a dynamic, nonprofit, membership organization that has served Wisconsin since 1980. We are dedicated to promoting positive relations between tenants and landlords as a means to educate and ensure stable housing. We operate the Dane County Eviction Diversion and Defense Partnership with Legal Action of Wisconsin, UW’s Neighborhood Law Clinic, Community Justice Inc., and other community organizations. TRC’s services include housing counseling (80,000+ calls this year), mediation, rental assistance ($20+ million of assistance provided throughout the pandemic), outreach/education, and housing law seminars throughout the state of Wisconsin.

Position Title:  UW Housing Case Manager-Bilingual Spanish
Position Type:

 Full-Time - $43,472/year - Limited evenings/weekend work required

 - In-community work; not remote

Position Benefits:

 - Health, Vision, and Dental insurance with 100% employer coverage of premiums; including family/partner plans

 - 18 days/year of paid personal/vacation days

 - Flexible paid holidays

 - Employee assistance programs

 - Short-term and long-term disability coverage

 - Life Insurance Coverage

 - Flexible work schedule possible as workload allows

Position Overview:

Housing case managers provide services and financial assistance to program participants within our UW-Medicine Program. UW-Medicine is a program designed to provide housing case management to individuals facing a wide range of housing instability. This program works with patients who receive specific healthcare services from the UW Department of Medicine and who require stable housing in order to successfully manage their healthcare needs. Program participants are referred directly to this program from the UW Department of Medicine.

Roles and Responsibilities:                           

  • Provide housing case management focused on securing housing stability with program participants who are either experiencing homelessness or housing instability
  • Employ a housing-first strategy and philosophy when working with participants
  • Connect with landlords in the community in order to assist participants in finding their own housing
  • Create individualized housing plans and set goals with participants; have flexibility around participant needs and update plans as appropriate
  • Connect participants with other agencies that can provide non-housing-related services as needed
  • Maintain case notes of participant meetings and record all services provided to participants in the homeless management information system (HMIS)
  • Remain up to date on HMIS trainings
  • Understand and ensure compliance with detailed program regulations regarding services provided and documentation collected
  • Attend regular supervision, case management meetings, and relevant trainings
  • Receive training on other homeless services case management programs within Tenant Resource Center as assigned and maintain competency in those programs; provide services to participants from other programs as needed and fill in for other case managers when they are out of the office

UW-Medicine Program-Specific Responsibilities:

  • Provide housing case management (for up to 24 months) focused on either moving program participants from homelessness into housing or stabilizing participants who are at risk of losing their current housing; manage a caseload of up to 30 individuals
  • Work with participants throughout Wisconsin who are primarily located in Dane County or Rock County; travel to Rock County approximately twice a month
  • Meet participants where they are; meetings with participants could occur in their home, our office, outside, in the clinic of their medical provider, at other organizations/offices, or in other spaces as needed
  • Receive referrals directly from the UW clinic and ensure an appropriate level of service to all referrals
  • Provide a housing needs assessment to all referrals to ensure each participant is receiving the correct level of care
  • Design individualized rent subsidies to fit each participant’s financial needs
  • Use your own vehicle or a vehicle provided by Tenant Resource Center in order to transport participants to housing-related appointments
  • Collaborate with medical case managers to provide strong wraparound services

Skills and Qualifications:

  • BSW, related degree, or 1 year of homeless services/case management experience required; applicants with MSW or related degree preferred
    • Applicants who do not hold educational or experiential requirements but believe they hold necessary skills from other means are encouraged to apply
  • Bilingual Spanish required
  • Ability to hold compassion and empathy for all people
  • Desire to provide client-centered care to all program participants
  • Understanding of harm-reduction practices, motivational interviewing skills, and trauma-informed care
  • Ability to manage affect and maintain professional boundaries
  • Ability to remain calm when responding to potentially life-threatening crises
  • Organizational and time management skills
  • Strong communication skills; especially skilled at taking complicated information and making it more accessible
  • Previous experience working within databases and ability to quickly adapt to new computer program reporting tools

Additional Information:

Must have access to reliable transportation - local travel required on a regular basis


To apply:


Please complete the application form below. If you have trouble accessing this link or need to submit materials in alternative formats, please don't hesitate to contact us at [email protected]


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