Tenant Resource Center

The Tenant Resource Center is a nonprofit, membership organization dedicated to promoting positive relations between rental housing consumers and providers throughout Wisconsin. By providing information and referrals, education about rental rights and responsibilities, and access to conflict resolution, we empower the community to obtain and maintain quality affordable housing.



Dane CORE is a partnership between Dane County, the City of Madison, Urban Triage, Tenant Resource Center, Community Action Coalition and other community partners. The goal of the partnership is to assist eligible households in need of rental and utility assistance with funding to ensure those bills can be paid.

Who do I contact with questions now that the new application portal is open?

For Dane County residents outside of the City of Madison, contact Urban Triage - 608-520-0741

For City of Madison residents, contact Community Action Coalition - 608-237-1255

For Dane County residents with an Eviction Court date, contact Tenant Resource Center - 608-257-0006 x7


TENANTS: If you've received an eviction notice please do not pack up and leave your unit - apply for rental assistance ALSO be sure to call our Housing Counselors to best understand your rights and responsibilities before making a decision ("Payday" loans are never the answer - nor is entering into an agreement without having all the information needed about your rights/responsibilities). TRC staff refers all tenants who receive an eviction summons and complaint (court filed eviction) to our legal parters in the Eviction Diversion and Defense Partnership (EDDP). The EDDP provides FREE legal representation for tenants currently facing eviction within the Dane County Court system in addition to financial assistance for rent, utilites, security deposit, rental applications and more! If you have received a summons to appear in court - YOU MUST ATTEND YOUR SCHEDULED HEARING EVEN IF YOUR LANDLORD OR ANYONE ELSE TELLS YOU THAT YOU DO NOT HAVE TO GO! If you don't go, you can be evicted (the court will issue a default aka automatic judgement of eviction).

Call 608.257.0006

Direct extensions:

 press x1 Spanish

 press x3 UW Students

 press x4 City of Madison residents

 press x5 Dane Co. residing outside the City of Madison

press x7 if you have been schedule (date/time) for court eviction hearing

At this time we cannot assist tenants/landlords outside of Dane County due to loss of state funding.

If you are interested in mediation, we also provide those services (free of charge) 608.257.0006 x8 or fill out our mediation interest form to get started.

Please consider becoming a monthly sustainer or donating to our  HOUSING CRISIS FUND

Your donations help keep our community members and our staff stabily housed. We are in unprecedented times. Even before COVID-19, Dane County was suffering a housing crisis, but now we are witnessing our community members lose their housing, employment and health at alarming rates. Each day we receive hundreds of calls from folks in need of financial assistance and advice about housing law. Each night as we leave our offices we bear witness to the growing number of community members - men, women and children at intersections asking for help and in the parks setting up a tent to sleep in because they've lost employment and housing. Please consider donating if you can or volunteering if you are willing - we are grateful to be able to serve our community and to fight for Housing Justice!

**Due to extremely large call volumes our response times may be much longer than normal. We are working as quickly as possible to return calls, but please expect long delays in us returning your call. In your message, please let us know what time of day is best for us to call you back. **


Our Programs

Click here for a printable brochure with information about our programs.  All our services are free and for Wisconsin clients unless otherwise noted.

  • Housing Counseling: We provide free information on rental rights and responsibilities to Dane County tenants and landlords who call or email (our offices are currently closed due to the COVID 19 pandemic). We have sample letters, forms, and brochures on most major topics. Services are available in English, Spanish and Arabic.
    • Note: This service was previously available statewide. Unfortunately, due to funding cuts, this service is only available for those living in Dane County. Want to help us restore this service statewide? Visit our Help TRC page for more information.
  • Campus Office: We offer services especially for UW Madison students.  We have an office at the Student Activity Center (currently closed due to COVID-19). We offer free presentations around campus when in regular session. Please Contact us if you are interested in a campus presentation.
  • Community Outreach and Education:  We provide outreach and education through a brochure series and local workshops. We give informative presentations around Wisconsin, are available for media interviews and participate in community coalitions. Contact us if you are interested in working with us in any of these capacities. A fee is required for these workshops outside Dane County.
  • Housing Law Seminars: We teach a biannual Housing Law Seminar series for landlords and service providers throughout Wisconsin. A participation fee is required. 
  • Eviction Prevention Clinic (aka EPC)
    • We provide free information about tenant and landlord rights/responsibilities, relevant housing laws, and basic information about the court process to tenants and landlords at eviction court in Dane County. Services are available before the eviction hearing or mediation. Please note that our housing counselors are not attorneys and cannot give legal advice or represent anyone in court.
    • If tenants are evicted, we help those tenants look for housing, make a plan so they don't end up in a homeless shelter, and help them understand what services might be available in Dane County.
    • If tenants enter into a payment plan at court, we can work with those tenants for up to three months to help make sure they meet that agreement.
    • Limited funds may be available for nonpayment of rent for those who have been homeless in the past 5 years, have a large family (5 or more) or who need an accessible unit.
  • Housing Mediation Service: Our trained mediators assist by helping to negotiate workable, fair agreement between tenants and landlords both during the Small Claims Court eviction hearings and out of court (prior to eviction filings) in order to prevent homelessness. Mediation services are only for Dane County residents (free service of charge).
  • Housing Services: We offer assistance finding housing, including limited case management, eviction prevention services and rapid rehousing services. These services are only available through direct referral from the Dane County Coordinated Entry system.

Looking to connect with us about our programs or services? Please contact our Executive Director, Robin Sereno: <[email protected]>

Our Staff

  • Abbey C., Program Coordinator (Bilingual - Spanish)
  • Amy N., Program Development Specialist 
  • Bob M., Housing Counselor
  • Bryan A., Program Lead (Bilingual - Spanish)
  • Cayana A-C.,  Eviction Prevention Specialist (Bilingual - Spanish)
  • Chrisbelly A., Housing Counselor (Bilingual - Spanish)
  • Collin E., Website Development and IT Management
  • Fred F., Eviction Prevention Specialist
  • Gretchen E., Adminstrative Specialist 
  • Hannah R., Associate Director
  • Josh E., Eviction Prevention Specialist
  • Kora S.Program Coordinator
  • Maggie J.D., Housing Counselor
  • Matt Koz., Finance Director 
  • Melinda D., Program Director, Housing Counseling Services 
  • Mya S., Eviction Prevention Specialist
  • Nathan W., Administrative Specialist
  • Robin S., Executive Director
  • Rose M., Housing Case Manager
  • Sarah B., Eviction Prevention Specialist (Arabic)
  • Shanise M., Program Director, Prevention Services
  • Tyrone P., Eviction Prevention Specialist

Our Board of Directors

  • Laura Dixson-Kruijf, President
  • OPEN Vice-President
  • Erin Lethlean, Treasurer
  • Megan O'Connell, Secretary
  • Saundra Brown
  • Mary Murray
  • Enzo Ciarletta

Interested in serving on our Board of Directors? Fill out our Board Member Application. Paper copies available through [email protected]

Our Funding

The TRC is funded by:

Associated Students of MadisonCity of MadisonHousing and Urban Development

 AND of course, we are funded by the extraordinary ordinary people who see our value and then send us a few of their hard-earned dollars. Please consider donating if you are able.

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Tenant Resource Center