The Tenant Resource Center (TRC) is a mission-driven nonprofit in Madison, Wisconsin, operating since 1980.
Mission: Tenant Resource Center defends housing as a human right and strengthens housing stability in our communities by preventing evictions and educating and empowering individuals and families.
Vision: Housing Justice for All.
Core Values: Empowerment -- Collaboration -- Accountability -- Accessibility -- Equity -- Anti-Racism
Compensation and Benefits:
Wage/Salary: $28.00/hour. Candidates with specific experience in subsidized housing or health & housing issues may be considered for a Senior Case Manager role. The Senior Case Manager salary is $61,250/yr.
Benefits: 100% employer paid health, vision, and dental insurance for individual and family. Generous 18 days of paid time off PLUS paid holidays PLUS 2 weeks paid breaks for the office.
Position Description:
The Housing Case Manager supports individuals and families in achieving and maintaining stable housing. Responsibilities include assessing client needs, developing housing plans, assisting with rental applications, and providing ongoing case management. The role also involves landlord engagement, tenant education, and connecting clients with community resources. Bilingual positions require fluency in English and Spanish and a commitment to providing culturally responsive services
Position Type: Non-exempt; full-time (36 hours/week), with some weekends, evening, and holidays required
Position Reporting: Reports to EDDP Program Manager
Location: In-office and community locations; remote eligible.
Roles and Responsibilities:
As the Housing Case Manager, you will be responsible for the following:
Client Intake and Assessment
- Working with clients to understand their current housing situation, needs, and barriers to stable housing.
- Completing assessments and gathering essential information to build a case file.
- Assisting with rental assistances applications within TRC or through other partnering organizations.
Developing and Maintaining Housing Stability Plans
- Collaborating with clients to create customized plans that address their individual goals, and outlining steps and strategies to achieve and maintain housing stability.
- Conducting housing search assistance for clients to identify safe and affordable housing options that meet their needs and preferences.
- Beyond finding housing, providing continued support and monitoring to ensure clients achieve and maintain stable housing.
Landlord Engagement
- Building and maintaining positive relationships with landlords to support clients’ housing stability and resolving any potential issues.
Tenant Education and Guidance
- Providing clients and the community information about rental rights and responsibilities to empower them to navigate the rental process and maintain a positive landlord-tenant relationship.
Resource and Referral
- Connecting clients with relevant resources and referring them to partner organizations that can offer additional support, such as employment assistance, financial counseling, or mental health services.
- Attending and supporting tenants at every eviction court hearing.
General
- Performing other duties as assigned.
Qualifications:
You don’t need to have all of the qualifications listed below as "preferred" in order to add value to our team and the work. Our clients have diverse experiences and backgrounds, and so do our employees. Diversity is a strength. If you care about housing justice and meet the minimum qualifications, we encourage you to apply! If a qualification below does not say it is "preferred," that means is is required.
- Ability to conduct assessments, develop case plans, and monitor client progress.
- Familiarity with local resources and support systems.
- Ability to identify and respond effectively to crisis situations.
- Excellent organizational and time management skills, including ability to create, track, and meet deadlines.
- Ability to work independently and collaboratively with a diverse team.
- Proven attention to detail and demonstrated ability to manage complicated work functions.
- Effective verbal and written communication skills with various, diverse populations (such as tenants, landlords, service providers, elected officials, contract managers, judges, attorneys, and court commissioners); especially skilled at taking complicated information and making it more accessible.
- Experience working with (or ability to quickly learn how to use) technology and database systems, cloud-based systems, and other computer systems, including Microsoft Office and Google Suite.
- Ability to manage affect and maintain professional boundaries.
- Excellent problem-solving skills, including the ability to respond calmly in crisis situations.
- Driver's license and reliable access to a vehicle with your own personal insurance when needed to travel to community locations.
- Bilingual (Spanish and English), preferred.
- College degree in social work, human services, or related field or 1 year of housing services or case management experience, preferred.
- Lived experiences of housing insecurity or court involved processes, particularly eviction, mediation, or the criminal justice system, preferred.
Essential Skills Required for All TRC Positions:
- Comfortable working in a fast-paced, dynamic environment.
- Alignment with TRC's core values and mission.
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Ability to hold compassion and empathy for all people and desire to provide participant-centered services to program participants; requires a high degree of cultural competency.
Equal Opportunity Employer
TRC is committed to fostering and supporting an inclusive environment where all employees feel respected and welcome. TRC is an Equal Employment Opportunity/Affirmative Action Employer. TRC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation, and training.
To Apply:
Click here to apply. If you have trouble accessing this link or need to submit materials in alternative formats, please don't hesitate to contact us at [email protected]. Incomplete applications will not be considered.
Application Deadline: Priority consideration will be given to candidates who apply by June 15th. The position will remain open until filled.
Questions?
Please contact us at [email protected].