The quickest way to get answers to housing counseling questions is almost always by going through our Know Your Rights page.

WINTER WEATHER POLICY: When the Madison Metropolitan Schools are closed for weather, we will be closed. If the schools are on break, we will close for weather when the Madison Metro Buses are not running.

By Phone:

• Rental Rights Questions (Dane County):  (608) 257-0006
• Rental Rights Questions (Toll-Free, outside of Dane County): (877) 238-RENT (7368)
• UW-Madison Office: (608) 216-2321
• Mediation Services (in Dane County): (608) 257-0006 x8
• En Español: (608) 257-0006 x 1
• Lus Hmoob: (608) 257-0006 x 2
• Administrative/Office Only: (608) 257-0006 x 0 (no rental rights questions will be answered at this phone number)

By Stopping By:

Main Office | Located in the Social Justice Center

Housing Counseling Services:

Our offices are currently closed for walk-ins due to the COVID-19 pandemic. We are working remotely and still taking calls. Due to unprecedented call volumes our response time may be a bit longer than normals but we will call you back. If you miss our call, please leave us a message with the best time to get ahold of you. 

Eviction Prevention Services:

Our offices are currently closed for walk-ins due to the COVID-19 pandemic. We are working remotely and still taking calls. Due to unprecedented call volumes our response time may be a bit longer than normals but we will call you back. If you miss our call, please leave us a message with the best time to get ahold of you. 

Campus Office | Located in the Student Activity Center

The Campus office is closed due to COVID-19. We are working remotely and still taking calls. Due to unprecedented call volumes our response time may be a bit longer than normals but we will call you back. If you miss our call, please leave us a message with the best time to get ahold of you. 

By Email:

*As of October 1st, 2019, the Tenant Resource Center no longer has the funding necessary to respond to calls or answer emails from individuals outside of Dane County regarding questions about tenant-landlord rights and responsibilities. This means that for the first time in decades we have to disregard questions from individuals outside of Dane County as we can not pay staff to return these calls or answer these emails. This means that we cannot answer questions of people who walk through our doors who reside outside of Dane County. This means that both our staff and the individuals in need of our services are placed in awful situations. This means we need you help right away!

Ways You Can Help:

1. Please contact your local elected officials and express your concern and support for these valuable services to be funded immediately.
   
   Find your elected officials here by entering your address: https://myvote.wi.gov/en-US/MyElectedOfficials
   
   
2. Share our story through social media:
   Facebook  |  Twitter  |  Instagram
   
   
3. Make a donation or become a Sustainer.

• Rental Rights Questions 
• UW Madison Office
• Housing Mediation Service
• Administrative questions (for non-legal questions regarding seminars, media inquiries, books, donations, upcoming fundraisers, office hours, etc)

By Fax:

Main Office: (608) 229-1317