The Tenant Resource Center (TRC) is a mission-driven nonprofit in Madison, Wisconsin, operating since 1980.
Mission: Tenant Resource Center defends housing as a human right and strengthens housing stability in our communities by preventing evictions and educating and empowering individuals and families.
Vision: Housing Justice for All.
Core Values: Empowerment -- Collaboration -- Accountability -- Accessibility -- Equity -- Anti-Racism
Compensation:
$24.50/hour ($25.50/hour for bilingual Spanish employee)
Position Description:
Client Services Specialists are the heart of TRC’s Eviction Defense and Diversion Partnership (EDDP). They serve as the main point of contact for the eviction prevention programs by helping tenants and landlords navigate the various application processes for financial assistance, handle intakes for the Coordinated Entry system, engage in outreach with the community, and assist tenants with short-term housing case management.
Position Type: Part-Time (20 hours/week), with some flexibility in scheduling available between 8:00am - 6:00pm, Monday-Friday; Non-Exempt; Limited Term Employment (LTE).
This is a limited term employment position through October 31, 2026. If funding allows, the position may be eligible for transition to a Regular Full-Time Position or Regular Part-Time Position.
Position Reporting: EDDP Program Manager
Location: In-office at our main Madison location. Potential to work remote 1-2 days per week if eligibility requirements are met.
Roles and Responsibilities:
As an LTE Client Services Specialist, you will:
- Assist tenants and landlords in completing applications for rental assistance.
- Provide logistical support for rental assistance application needs, including documentation, payment processing, and document collection.
- Provide resource navigation services and provide information on rental rights and responsibilities to tenants, landlords, and community service providers.
- Employ a housing-first strategy when working with program participants.
- Record services in the designated databases and systems.
- Ensure compliance with detailed program requirements regarding services provided and documentation collected.
- Complete Coordinated Entry screening assessments with people who are requesting eviction prevention assistance, evaluate whether applicants are eligible for Tenant Resource Center assistance, and refer applicants to other services and resources as applicable.
Qualifications:
You don’t need to have all of the qualifications listed below as "preferred" in order to add value to our team and the work. Our clients have diverse experiences and backgrounds, and so do our employees. Diversity is a strength. If you care about housing justice and meet the minimum qualifications, we encourage you to apply!
- Excellent organizational and time management skills, including ability to create, track, and meet deadlines.
- Ability to work independently and collaboratively with a diverse team.
- Ability to work effectively and professionally in high stress and crisis situations while maintaining empathy, clear communication, and boundaries.
- Effective verbal and written communication skills.
- Experience working with technology and database systems, cloud-based systems, and other computer systems, including Microsoft Office and Google Suite.
- Strong attention to detail and demonstrated ability to manage complicated work functions.
- Experience with taking complicated information and making it more accessible to various and diverse populations, preferred.
- Bilingual Spanish skills, preferred.
- Lived experiences of housing insecurity or court involved processes, particularly eviction, mediation, or the criminal justice system, preferred.
Essential Skills Required for All TRC Positions:
- Comfortable working in a fast-paced, dynamic environment.
- Alignment with TRC's core values and mission.
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Ability to hold compassion and empathy for all people and desire to provide participant-centered services to program participants; requires a high degree of cultural competency.
Physical Requirements:
With or without a reasonable accommodation, a LTE Client Services Specialist must be able to:
- Work sitting and/or standing for long periods of time in the office and at other locations in the community.
- Work in an office environment with exposure to fluorescent lighting, potential ink fumes, continuous sounds, contact with synthetic materials, and air conditioning.
- Use a computer for the entire workday.
- Carry up to 20 pounds, including a laptop, outreach materials, and other items.
- Travel to events and other engagements, occasionally outside of Dane County.
COVID-19 Vaccination Requirement:
TRC employees are required to be fully vaccinated for COVID-19. Under current CDC guidelines, an individual is considered fully vaccinated for COVID-19 two weeks after receiving the single-dose vaccine or two weeks after the second dose in a two-dose vaccination. Medical or religious accommodations will be considered consistent with legal requirements.
To Apply:
Click here to apply. If you have trouble accessing this link or need to submit materials in alternative formats, please don't hesitate to contact us at [email protected]. Incomplete applications will not be considered.
Questions?
Please contact us at [email protected].
We are committed to fostering and supporting an inclusive environment where all employees feel respected and welcome. TRC is an Equal Employment Opportunity/Affirmative Action Employer. TRC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, physical appearance, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, leaves of absence, compensation, and training.